9. RETURN POLICY
Please read our return policy before returning your item to make the process easy and as fast as possible.
At I Blame Lulu, we sell both our own private label I Blame Lulu and pre-loved items. All returns are treated the same, however, we note that pre-loved items (second hand), sold on www.iblamelulu.com, cannot be subject to complaints about ordinary use and tear that must be expected from a product with a certain age and worn by a previous owner. It is, therefore, important that you, as a buyer of a pre-loved item, accept that such a purchase may carry visible signs of wear.
If the item is not as expected upon delivery, and you wish to return it to I Blame Lulu, you have 14 days full return policy from receipt of your order. The item must be returned in the same condition as delivered and unworn with all I Blame Lulu hang tags still attached to the garment. Returns that are damaged or returned without our labels may not be accepted as a return and will be returned to the sender. Please note that I Blame Lulu do not pay for the return costs, if you choose to return an item.
If, you return an item outside of the EU, you might be charged a handling fee for processing your goods, when the parcel arrives in Denmark. If this is the case, I Blame Lulu will deduct the amount, when processing your return order. If, I Blame Lulu is charged any other handling fees during the return process, these fees will also be deducted from your total amount.
We are not able to offer a refund for returned goods, which are returned because the customer wishes to avoid paying any customs duties imposed. If you refuse to pay any import duty/Tax/VAT imposed and thereby prevent delivery of your order, you will remain liable for the purchase price of the order and any import duty/Tax/VAT or penalty imposed by your government.
Custom clearance cost of 25 EUR associated with a cancellation or return will be deducted from the amount refunded to you.
If the item is damaged upon arrival, we offer to repair the item for you, or you can return the item to us. In case the item is damaged, we will pay the return costs back to us. Please, do not hesitate to contact us for more information here: email@example.com
It is also possible to return your order, or exchange your product in our store on Frederiksberg.
Should you wish to exchange an order for another size or item, we ask you to return the item and place a new order on www.iblamelulu.com.
When your item has been received and returned successfully, we credit you the amount back through the same payment method used, when placing your order. Please note that refunds can take up to 14 days to handle and to show in your account due to longevity of the shipping back to us, internal processing and differences in payment providers. If you have not received your refund within three weeks, please do not hesitate to contact us at firstname.lastname@example.org
or by phone on +45 53 80 53 93.
Please note that we only receive return orders in our store on Gl. Kongevej 101 on Frederiksberg. We cannot accept return order that are send to parcel shop, with DAO etc.